Privacy Policy

Introduction

Isabel Simon Counseling ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at isabelsimoncounseling.com and use our contact form. By using our website, you agree to the practices described in this policy.

Information We Collect

We collect personal information that you voluntarily provide when you use our website contact form. This may include:

• Full name
• Email address
• Phone number
• Message content (your inquiry or reason for reaching out)

We do not collect information automatically through cookies, tracking pixels, or analytics tools. If we implement analytics in the future, this policy will be updated accordingly.

How We Use Your Information

The personal information you provide through our contact form is used solely for the following purposes:

• To respond to your inquiry or request for information
• To schedule appointments or free consultations
• To communicate with you about our counseling services

We will never sell, rent, or share your personal information with third parties for marketing purposes.

Third-Party Services

Our website contact form is processed through Formspree, a third-party form handling service. When you submit the contact form, your information is transmitted through Formspree's servers so that we can receive your message via email. Formspree's handling of your data is governed by their own Privacy Policy.

We do not use any other third-party services that collect or process your personal information.

Important Notice Regarding Health Information

If you need to share sensitive or protected health information, please contact our office directly by phone at (323) 391-6783 or discuss it during a scheduled session where appropriate safeguards are in place.

Once you become a client, all clinical communication and records are handled in accordance with HIPAA regulations through secure, compliant channels.

Cookies and Tracking

Our website does not currently use cookies, tracking pixels, web beacons, or any analytics tools. We do not track your browsing behavior, and no data is collected passively when you visit our site.

If we add analytics or other tracking technologies in the future, we will update this Privacy Policy to reflect those changes and provide notice where required.

Data Retention

Personal information submitted through our contact form is retained only as long as necessary to respond to your inquiry and for reasonable business record-keeping purposes. Specifically:

• Contact form submissions are retained in our email system for as long as needed to respond to and follow up on your inquiry.
• Non-client inquiries that do not result in a therapeutic relationship are deleted within 12 months of the last communication.
• Client records, once a therapeutic relationship is established, are retained and managed in accordance with California state law and professional licensing requirements.

You may request deletion of your personal information at any time by contacting us using the details below.

Data Security

We take reasonable measures to protect the personal information you provide. However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee its absolute security during transmission through the website contact form.

Your California Privacy Rights (CCPA)

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including:

• Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request that we delete your personal information, subject to certain exceptions.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

We do not sell your personal information. To exercise any of these rights, please contact us using the information provided below. We will respond to verifiable requests within 45 days.

Children's Privacy

Our website is not directed at children under 13 years of age, and we do not knowingly collect personal information from children under 13 through our website. If you believe a child under 13 has provided us with personal information, please contact us immediately so we can take appropriate steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or want to request deletion of your data, please contact us: